Editing Zimbra BSP Implementation=edit (section)

==Zimbra BSP Implementation Complete Handover KT Session. Dated 13 JULY 2026 - Tetra Support Staff - TAKSHAY==

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'''Video summary:''' General handover/training session covering the overall Zimbra BSP (Business Support Plan) process end-to-end, rather than one specific client. Recaps the 4 COS editions (Business/Business Plus/Standard/Professional -- all current clients are on Business) and the standard practice of creating and assigning the correct Class of Service as each domain's default so users don't drift onto a pricier tier by accident. The bulk of the session is a walkthrough of the internal Zimbra BSP monitoring portal used to track every client's license usage against what they've purchased, including why SysNet Global and ISON BPO are tracked under a separate "organization" in that portal from the rest of the client base (a different, discounted pricing arrangement, not a technical difference) -- and a live correction of a data-entry mistake found in that day's usage numbers. Also covers the daily license-usage report spreadsheet emailed each morning and evening by the on-shift engineer, and how to pull a specific past month's usage report (e.g. end-of-June) when the sales team needs it for billing.