Editing Training 2022 Linux team/ (section)

==Training Zimbra Admin Console Training for Apsecuritas. Dated 18 Nov 2022 - Tetra Support Staff - Pappu==

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'''Video summary:''' "Zimbra Admin Console Training for Apsecuritas" -- a client-facing (Apsecuritas) walkthrough of the Zimbra admin console, aimed at teaching the client's own staff which day-to-day tasks they can safely self-serve versus what must go through Tetra. Opens by showing the server console (port 7071) and confirming running Zimbra services from both the OS level and the admin console's own service status view. Covers admin console basics: viewing the Zimbra version, total account and domain counts on the server dashboard, creating a new account (name + password, domain auto-selected), and viewing/managing an existing account's mail directly from the admin console (view mail, reset password). Explicitly draws the boundary for the client: day-to-day account creation/password resets are fine for them to do themselves, but domain-level configuration changes should always be discussed with Tetra first, since self-service misconfiguration at that level has caused difficult mail-recovery incidents before. Walks through the "Manage" section listing all accounts, aliases, and distribution lists on the server, and briefly tours per-server config (Advanced tab, message/index data storage volumes) as read-only informational context rather than something the client should change. Also addresses a few live client questions: acknowledges a slow support-response complaint and commits to the standard 30-minute reply SLA going forward; explains that a case of a domain's own mail getting caught in that same domain's junk filter isn't something fixable from the admin console -- it requires server-level (MTA/filter) investigation, not just whitelisting; and defers questions about installing Zimbra on mobile or configuring third-party mail clients to a follow-up with a colleague (Mukul), promising an email with the procedure.