Editing Training 2022 Linux team/ (section)

==Training session Tetra team on Safeexpress OBPASS Punjab Noida understanding. Dated 28 Nov 2022 - Tetra Support Staff - Biswajit Banerjee==

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'''Video summary:''' "Training session Tetra team on Safeexpress OBPASS Punjab Noida understanding" -- covers two separate, unrelated projects. First, SafeExpress: a ticket-management LAMP application with a frontend where users log in and generate/view support tickets, and a backend built on a UPI-style internal API for the ticket workflow -- support ownership sits mainly with a colleague (Rakesh) who has the deepest platform knowledge and direct customer contact, so calls on this platform are infrequent and get routed to him. A real past incident is recalled: outbound notification email hit Microsoft 365's default outbound-sending cap (1000 messages/day per account), causing many customer notification emails ("your ticket has been generated") to fail to send during high volume -- resolved by working with the client to raise that limit and tuning based on what the mail logs showed. Second and larger: the OBPASS (Online Building Permission/Approval System) platforms for Punjab and Noida/West Bengal -- a government building-permit approval workflow where an application (e.g. for a house/building in Patiala) routes automatically through the relevant approving authority (e.g. fire department) for review/approval, with multiple government bodies plugged into the same automated routing system. Explains the vendor split: Tetra built the integration/architecture and the overall system routing, while a separate company, Vinjas, built the actual "scrutiny engine" (the core rules/validation logic that checks submitted applications) which plugs into Tetra's architecture. Clarifies scope explicitly: Tetra does NOT manage the underlying infrastructure for this platform (Windows-based) -- support is reactive only, triggered by escalations that come in via a WhatsApp group shared with the client and a partner company (Medha) that also has visibility into both the Punjab and Noida deployments. The application layer is PHP/LAMP-based, built by Tetra's PHP team, with per-client PHP version and module customization handled case-by-case depending on what the original application build required (e.g. serving PHP 7.2 to match what a given deployment was built against, since installing modules independently for a mismatched PHP version won't work). Closes with an open Q&A, noting light attendance (only two trainees present) and encouraging questions be raised immediately rather than saved for later.