Editing Training 2022 Linux team/ (section)

==Training L0 And L1 calls training session Part 01. Dated 15 Dec 2022 - Tetra Support Staff - Varad==

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'''Video summary:''' "L0 And L1 calls training session Part 01" -- a hands-on training session for the most common L0/L1 support call types, walked through live in a Zimbra-style admin panel using Motocorp (Hero MotoCorp) as an example client. Covers: verifying a user's identity/contact details before making changes (checking postal code and other stored contact info against what the caller provides, matching the client's on-file address in Raipur); resetting a user's password when a client has already created one but it needs to be reset -- entering the new password twice and confirming, then separately verifying the reset actually worked by copying a verification link into a pre-built notepad template, pasting in the user's email and password, and confirming login succeeds (troubleshooting a case live where the password initially appeared not to take effect); blocking a mail ID on client request (toggling account status from Active) and creating a new mail ID for a client (entering the ID, pressing Insert/Escape at the right points in the panel flow). Also touches on a related backend step -- after certain account changes, restarting the relevant Zimbra service (Amavis is mentioned specifically) using the appropriate restart command so the change takes effect. Summarizes the four core L0/L1 ticket types covered: create ticket, delete mail ID, block mail ID, and create mail ID (demonstrated for Hero MotoCorp). Ends by telling trainees they'll need to rejoin for a continuation session since this one is wrapping up.