MimeHandlerException issue mailbox.log zimbra indorama - Revision history

Biswajit: /* Problem Statement : */

2015-09-11T09:16:45Z

Problem Statement :

← Older revision		Revision as of 09:16, 11 September 2015
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	[[Category:Zimbra]]		[[Category:Zimbra]]

	==Problem Statement :==		==Problem Statement ==
	Indorama Reported there mailbox log ( /opt/zimbra/log/mailbox.log) is increasing ( few GBs in an hours ) and filling the space .		Indorama Reported there mailbox log ( /opt/zimbra/log/mailbox.log) is increasing ( few GBs in an hours ) and filling the space .

	==Initial Diagnosis ==		==Initial Diagnosis ==

Biswajit at 09:08, 11 September 2015

2015-09-11T09:08:17Z

← Older revision		Revision as of 09:08, 11 September 2015
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	==Initial Diagnosis ==		==Initial Diagnosis ==
	The mailbox log was analyzed and found that Converd , the daemon responsible for converting the Document in readable format on WebUI is not running . Due to which many warning lines were getting printed on every transaction in mailbox.log resulting in huge size of it . The log said ( only 3 line was shown)		The mailbox log was analyzed and found that Converd , the daemon responsible for converting the Document in readable format on WebUI is not running . Due to which many warning lines were getting printed on every transaction in mailbox.log resulting in huge size of it . The log said ( only 3 line was shown).
	When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to creating of exception.		When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to creating of exception.

Biswajit at 09:07, 11 September 2015

2015-09-11T09:07:31Z

← Older revision		Revision as of 09:07, 11 September 2015
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	[[~~Catagory~~:Indorama]]		[[Category:Indorama]]
	[[Category:Zimbra]]		[[Category:Zimbra]]

Biswajit at 09:07, 11 September 2015

2015-09-11T09:07:10Z

← Older revision		Revision as of 09:07, 11 September 2015
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	[[~~catagory~~:Indorama]]		[[Catagory:Indorama]]
	[[Category:Zimbra]]		[[Category:Zimbra]]

Biswajit at 09:06, 11 September 2015

2015-09-11T09:06:11Z

← Older revision		Revision as of 09:06, 11 September 2015
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			[[catagory:Indorama]]
			[[Category:Zimbra]]

			==Problem Statement :==
			Indorama Reported there mailbox log ( /opt/zimbra/log/mailbox.log) is increasing ( few GBs in an hours ) and filling the space .

			==Initial Diagnosis ==
			The mailbox log was analyzed and found that Converd , the daemon responsible for converting the Document in readable format on WebUI is not running . Due to which many warning lines were getting printed on every transaction in mailbox.log resulting in huge size of it . The log said ( only 3 line was shown)
	When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to creating of exception.		When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to creating of exception.

	'''Errors:'''		'''Errors:'''

	com.zimbra.cs.mime.MimeHandlerException: extraction failed		com.zimbra.cs.mime.MimeHandlerException: extraction failed
	at com.zimbra.cs.mime.handler.ConverterHandler.getContentImpl(ConverterHandler.java:114)		at com.zimbra.cs.mime.handler.ConverterHandler.getContentImpl(ConverterHandler.java:114)
	at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:157)		at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:157)
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	this issue is created by convertd process and solution is below.		this issue is created by convertd process and solution is below.
	this issue occurred only in Zimbra Network Edition.		this issue occurred only in '''Zimbra Network Edition'''.

	~~'''~~What does Convertd ?~~'''~~		==What does Convertd ?==

	Zimbra uses also Convertd module to build a preview of the documents. The Convertd preview conversion is works great but also works much better with the new High Fidelity Document Preview feature, using Libreoffice to render the preview into a .pdf file.		Zimbra uses also Convertd module to build a preview of the documents. The Convertd preview conversion is works great but also works much better with the new High Fidelity Document Preview feature, using Libreoffice to render the preview into a .pdf file.
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	The benefits of this features is that the users can preview any file, in any computer, even if you don't have a Microsoft Office, or Libreoffice in your computer, you will be able to render and see the file.		The benefits of this features is that the users can preview any file, in any computer, even if you don't have a Microsoft Office, or Libreoffice in your computer, you will be able to render and see the file.

	first of all check zimbra-convertd rpm package is installed if not than install this package using below command. you will get this package under your extracted "zcs/packages".		==Intermediate Solution==
			We have installed the convertd RPM via rpm install from the main instal directory . And started the convertd service of zimbra.first of all check zimbra-convertd rpm package is installed if not than install this package using below command. you will get this package under your extracted "zcs/packages".

	~~'''~~#rpm -Uvh zimbra-convertd-8.6.0_GA_1153.RHEL6_64-20141215151258.x86_64.rpm~~'''~~		#rpm -Uvh zimbra-convertd-8.6.0_GA_1153.RHEL6_64-20141215151258.x86_64.rpm

	'''How to check convertd service status ?'''		'''How to check convertd service status ?'''

	~~'''~~#zmconvertctl status~~'''~~		#zmconvertctl status
			convertd is not running.

	convertd ~~is not running.~~		'''How to start convertd service ?'''

	~~'''How~~ to ~~start~~ convertd service ~~?'''~~		#zmconvertctl start

			As convertd started , the mailbox log did not show any error and logging was normal . This has solved the issue .
			This solution was temporary as every time the zimbra services were started , convertd will start by itself . Every time it has to be restarted manually which is not preferred .

			==Permanent solution==
			We need to figure out how this service of convertd needs to be included in zmcontrol so that every time zimbra services gets restart this also starts with it .
			Zimbra give two parameters "zimbraServiceInstalled" and "zimbraServiceEnabled" which can be introduced via zmprov command . First we checked whether service is installed and enabled via

			zmprov gs `zmhostname` \| grep -i zimbraServiceInstalled
			zmprov gs `zmhostname` \| grep -i zimbraServiceEnabled

			But found that convertd service was nighter installed nor enabled .

			So we installed and enabled it via

	~~'''#zmconvertctl start'''~~		zmprov ms `zmhostname` +zimbraServiceInstalled convertd
			zmprov ms `zmhostname` +zimbraServiceEnabled convertd

	~~'''Note:-'''~~

	~~If you~~ restart ~~zimbra~~ service ~~it will not start automatic convertd at that time.~~		Now Restaring zimbra with zmcontrol restart has shown that convertd service is started as default service
	~~so you will have to start manualy whenever you will restart zimbra~~ service.

Pramod at 15:22, 1 September 2015

2015-09-01T15:22:40Z

← Older revision		Revision as of 15:22, 1 September 2015
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	'''How to check convertd service status ?'''		'''How to check convertd service status ?'''

	'''#zmconvertctl status'''		'''#zmconvertctl status'''

	convertd is not running.		convertd is not running.

Pramod at 15:01, 1 September 2015

2015-09-01T15:01:20Z

← Older revision		Revision as of 15:01, 1 September 2015
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	'''How to start convertd service ?'''		'''How to start convertd service ?'''

	'''#zmconvertctl start'''		'''#zmconvertctl start'''
	~~'''~~
	'''Note:-'''		'''Note:-'''
	If you restart zimbra service it will not start automatic convertd at that time.so you will have to start manualy whenever you will restart zimbra service.
			If you restart zimbra service it will not start automatic convertd at that time.
			so you will have to start manualy whenever you will restart zimbra service.

Pramod: Created page with "When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to crea..."

2015-09-01T14:59:06Z

Created page with "When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to crea..."

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When reindexing a user's mailbox, the following appeared in mailbox.log but did not show as a failed reindex in the admin UI. mailbox.log size will increase fastly due to creating of exception.

'''Errors:'''

com.zimbra.cs.mime.MimeHandlerException: extraction failed
at com.zimbra.cs.mime.handler.ConverterHandler.getContentImpl(ConverterHandler.java:114)
at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:157)
at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:1135)
at com.zimbra.cs.mime.ParsedMessage.analyzeNonBodyParts(ParsedMessage.java:439)

this issue is created by convertd process and solution is below.
this issue occurred only in Zimbra Network Edition.

'''What does Convertd ?'''

Zimbra uses also Convertd module to build a preview of the documents. The Convertd preview conversion is works great but also works much better with the new High Fidelity Document Preview feature, using Libreoffice to render the preview into a .pdf file.

The benefits of this features is that the users can preview any file, in any computer, even if you don't have a Microsoft Office, or Libreoffice in your computer, you will be able to render and see the file.

first of all check zimbra-convertd rpm package is installed if not than install this package using below command. you will get this package under your extracted "zcs/packages".

'''#rpm -Uvh zimbra-convertd-8.6.0_GA_1153.RHEL6_64-20141215151258.x86_64.rpm'''

'''How to check convertd service status ?'''
'''#zmconvertctl status'''
convertd is not running.

'''How to start convertd service ?'''
'''#zmconvertctl start'''
'''
'''Note:-'''
If you restart zimbra service it will not start automatic convertd at that time.so you will have to start manualy whenever you will restart zimbra service.