Standard Mail Response: Difference between revisions
Created page with "category:Tetra Support Process == [Standard Mail Response] == Hello Sir/Ma'am, Your Mail is being Acknowledge by Tetra Team, you will get the next '''Response within ..." |
|||
| Line 23: | Line 23: | ||
Hello (greetings of the day) | Hello (greetings of the day) | ||
Tetra Service Team, How can I help you. | Tetra Service Team, How can I help you. | ||
'''Listen the Issue carefully''' | '''Listen the Issue carefully''' | ||
Ask to Drop the Mail as per the client if Standard Customer should mail to service@tetrain.com if gold Customer must mail to goldsupport@tetrain.com, if its not possible for the client to drop the mail generate the phone ticket with the clients ID. | Ask to Drop the Mail as per the client if Standard Customer should mail to service@tetrain.com if gold Customer must mail to goldsupport@tetrain.com, if its not possible for the client to drop the mail generate the phone ticket with the clients ID. | ||
'''''After closing the ticket call the customer and inform that issue was closed and get the confirmation.''''' | '''''After closing the ticket call the customer and inform that issue was closed and get the confirmation.''''' | ||
Latest revision as of 10:47, 26 December 2015
[Standard Mail Response][edit]
Hello Sir/Ma'am,
Your Mail is being Acknowledge by Tetra Team, you will get the next Response within Next 3 to 5 hours (Max) with the solution or the estimated time to resolve the issue.
In the Mean time your issue will be allocated to an Engineer with the domain expertise, and they will revert you or contact for the same.
For Gold Customers that response time will be 1 to 3 hours
[Standard Phone Response][edit]
Hello (greetings of the day)
Tetra Service Team, How can I help you.
Listen the Issue carefully
Ask to Drop the Mail as per the client if Standard Customer should mail to service@tetrain.com if gold Customer must mail to goldsupport@tetrain.com, if its not possible for the client to drop the mail generate the phone ticket with the clients ID.
After closing the ticket call the customer and inform that issue was closed and get the confirmation.