OTRS-KLOXO-INTEGRATION: Difference between revisions
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== OTRS-KLOXO-INTEGRATION == | == OTRS-KLOXO-INTEGRATION == | ||
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'''Please Note''' : There is no referance document available on Google Search to this implementaion. This is done first time by any one . | '''Please Note''' : There is no referance document available on Google Search to this implementaion. This is done first time by any one . | ||
'''Objective''' | ==='''Objective'''=== | ||
OTRS Implementation on KLOXO Control Panel | OTRS Implementation on KLOXO Control Panel | ||
'''Procedure''' | ==='''Procedure'''=== | ||
Follow the base process of OTRS implementation as per the Site document and then modify the paths and files as per Kolox's Domain | Follow the base process of OTRS implementation as per the Site document and then modify the paths and files as per Kolox's Domain | ||
'''Domain''' | ==='''Domain'''=== | ||
support.tetrain.com | support.tetrain.com | ||
'''Server''' | ==='''Server'''=== | ||
208.109.176.99 (mail.jbinidia.co.in - Shared mail server ) | 208.109.176.99 (mail.jbinidia.co.in - Shared mail server ) | ||
'''Process''' | ==='''Process'''=== | ||
1. Via Kloxo Control Panel , Create a client ( Support-tetra) and map to domain support.tetrain.com . Also do the dns changes on tetrain.com for this domain and bind with the related IP address ( 208.109.176.99 ) | 1. Via Kloxo Control Panel , Create a client ( Support-tetra) and map to domain support.tetrain.com . Also do the dns changes on tetrain.com for this domain and bind with the related IP address ( 208.109.176.99 ) | ||
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4. Move /opt/otrs in newly created directory and with ownership support-tetra:apache | 4. Move /opt/otrs in newly created directory and with ownership support-tetra:apache | ||
5. Change /opt/otrs to /home/support-tetra/support.tetrain.com/hd in all the files by grep -R --files-with-matches '/opt/otrs' . | sort | uniq | xargs | 5. Change /opt/otrs to /home/support-tetra/support.tetrain.com/hd in all the files by | ||
perl -pi~ -e 's/\/opt\/otrs/\/home\/support-tetra\/support.tetrain.com\/hd/g | grep -R --files-with-matches '/opt/otrs' . | sort | uniq | xargs perl -pi~ -e 's/\/opt\/otrs/\/home\/support-tetra\/support.tetrain.com\/hd/g | ||
Run the above command from /home/support-tetra/support.tetrain.com/hd | |||
6. look for mod_otrs.conf and Copy mod_otrs.conf to /home/httpd/support.tetrain.com/ ( you can keep any where ). Change all references of /opt/otrs to /home/support-tetra/support.tetrain.com/hd | 6. look for mod_otrs.conf and Copy mod_otrs.conf to /home/httpd/support.tetrain.com/ ( you can keep any where ). Change all references of /opt/otrs to /home/support-tetra/support.tetrain.com/hd | ||
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9. Setting up the OTRS by http://support.tetrain.com/otrs/installer.pl ( You must know the root password of mysql ) Hint : Root password can be changed via Kloxo admin login . It is 5 step Process | 9. Setting up the OTRS by http://support.tetrain.com/otrs/installer.pl ( You must know the root password of mysql ) Hint : Root password can be changed via Kloxo admin login . It is 5 step Process | ||
10. After completion , OTRS is ready , point via browser to http://support.tetrain.com/otrs/index.pl | 10. After completion , OTRS is ready , point via browser to http://support.tetrain.com/otrs/index.pl | ||
Hope this helps | Hope this helps | ||
Latest revision as of 12:00, 1 December 2012
OTRS-KLOXO-INTEGRATION[edit]
Please Note : There is no referance document available on Google Search to this implementaion. This is done first time by any one .
Objective[edit]
OTRS Implementation on KLOXO Control Panel
Procedure[edit]
Follow the base process of OTRS implementation as per the Site document and then modify the paths and files as per Kolox's Domain
Domain[edit]
support.tetrain.com
Server[edit]
208.109.176.99 (mail.jbinidia.co.in - Shared mail server )
Process[edit]
1. Via Kloxo Control Panel , Create a client ( Support-tetra) and map to domain support.tetrain.com . Also do the dns changes on tetrain.com for this domain and bind with the related IP address ( 208.109.176.99 )
2. Follow The normal Installtion of OTRS , perl Modules , extraction in /opt/otrs , etc..
3. Create a directory under /home/support-tetra/support.tetrain.com/hd with ownership support-tetra:apache
4. Move /opt/otrs in newly created directory and with ownership support-tetra:apache
5. Change /opt/otrs to /home/support-tetra/support.tetrain.com/hd in all the files by
grep -R --files-with-matches '/opt/otrs' . | sort | uniq | xargs perl -pi~ -e 's/\/opt\/otrs/\/home\/support-tetra\/support.tetrain.com\/hd/g Run the above command from /home/support-tetra/support.tetrain.com/hd
6. look for mod_otrs.conf and Copy mod_otrs.conf to /home/httpd/support.tetrain.com/ ( you can keep any where ). Change all references of /opt/otrs to /home/support-tetra/support.tetrain.com/hd
7. Call this mod_otrs.conf in virtualhost file . in our case /home/httpd/support.tetrain.com/support.tetrain.com.conf , like Include /home/httpd/support.tetrain.com/mod_otrs.conf , under the <VirtualHost ......... > parameter
8. Restart Apache , Recheck the parameter and logs of apache ( /home/httpd/support.tetrain.com/stats/support.tetrain.com-error.log)
9. Setting up the OTRS by http://support.tetrain.com/otrs/installer.pl ( You must know the root password of mysql ) Hint : Root password can be changed via Kloxo admin login . It is 5 step Process
10. After completion , OTRS is ready , point via browser to http://support.tetrain.com/otrs/index.pl Hope this helps