OTRS-KLOXO-INTEGRATION

Please Note : There is no referance document available on Google Search to this implementaion. This is done first time by any one .

Objective OTRS Implementation on KLOXO Control Panel

Procedure Follow the base process of OTRS implementation as per the Site document and then modify the paths and files as per Kolox's Domain

Domain support.tetrain.com

Server 208.109.176.99 (mail.jbinidia.co.in - Shared mail server )

Process 1. Via Kloxo Control Panel , Create a client ( Support-tetra) and map to domain support.tetrain.com . Also do the dns changes on tetrain.com for this domain and bind with the related IP address ( 208.109.176.99 ) 2. Follow The normal Installtion of OTRS , perl Modules , extraction in /opt/otrs , etc.. 3. Create a directory under /home/support-tetra/support.tetrain.com/hd with ownership support-tetra:apache 4. Move /opt/otrs in newly created directory and with ownership support-tetra:apache 5. Change /opt/otrs to /home/support-tetra/support.tetrain.com/hd in all the files by grep -R --files-with-matches '/opt/otrs' . | sort | uniq | xargs perl -pi~ -e 's/\/opt\/otrs/\/home\/support-tetra\/support.tetrain.com\/hd/g , Run the above command from /home/support-tetra/support.tetrain.com/hd 6. look for mod_otrs.conf and Copy mod_otrs.conf to /home/httpd/support.tetrain.com/ ( you can keep any where ). Change all references of /opt/otrs to /home/support-tetra/support.tetrain.com/hd 7. Call this mod_otrs.conf in virtualhost file . in our case /home/httpd/support.tetrain.com/support.tetrain.com.conf , like Include /home/httpd/support.tetrain.com/mod_otrs.conf , under the <VirtualHost ......... > parameter 8. Restart Apache , Recheck the parameter and logs of apache ( /home/httpd/support.tetrain.com/stats/support.tetrain.com-error.log) 9. Setting up the OTRS by http://support.tetrain.com/otrs/installer.pl ( You must know the root password of mysql ) Hint : Root password can be changed via Kloxo admin login . It is 5 step Process 10. After completion , OTRS is ready , point via browser to http://support.tetrain.com/otrs/index.pl and login via admin account user - root@localhost pass - root

Screenshot

Hope this helps