Category:MGRM

Training on MGRM Project. Dated 21 Feb 2024 - Tetra Support Staff - Manish Singh[edit]

Video summary: Overview of the support setup for client MGRM: a single-server Zimbra Network Edition mail architecture (recently upgraded from an older Zimbra version after a spam-scanning engine was causing unreadable/corrupted mail formatting for end users) plus a separate LAMP-based "Doc server" that's integrated with Zimbra purely for opening file attachments (Office docs, PDFs, etc.) in the webmail interface, and Zimbra's own mail archiving (both sent and received mail retained beyond Zimbra's normal short-term logs). Also covers their OTRS ticketing tool deployment (same install pattern as another client, SafExpress, referenced earlier in this training series) -- access is via a FortiClient VPN that the client has since revoked, so troubleshooting now goes through AnyDesk; covers the standard OTRS health checks (mail queue, the httpd/postfix/cron/daemon services, and file permissions when a developer needs access to a specific script) and where the OTRS application user/paths live on that server.